Terms and Conditions
Welcome to KaithariKart.com, the official online marketplace for the handloom stores of Kuthampully. By using our website and placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Overview
Kaithari Kart is a unified platform developed in collaboration with the traditional handloom stores of Kuthampully, Kerala. Our goal is to make authentic, handcrafted handloom products accessible to customers worldwide, directly from the weavers.
2. Product Authenticity
All products listed on KaithariKart.com are 100% authentic and sourced directly from verified Kuthampully handloom stores. Variations in weave, color, and design are natural and reflect the handcrafted nature of the product. Minor inconsistencies are not considered defects but rather part of the artisanal charm.
3. Order Confirmation & Communication
Customers must provide a valid email ID and phone number at the time of ordering.
All order details including confirmation, invoices, and shipping updates will be sent to the registered email.
Kaithari Kart is not responsible for order issues arising due to incorrect or incomplete customer information.
4. Shipping & Delivery
Orders will be shipped from the respective handloom store in Kuthampully.
Estimated delivery timelines vary depending on location and courier service.
Kaithari Kart is not liable for delays caused by courier companies or unforeseen circumstances.
5. Returns & Exchanges
Returns are accepted only in the case of manufacturing defects or if the product is damaged/soiled on arrival, and must be reported within 3 days of delivery.
Products must be returned only after receiving written approval from our support team.
Returned items must be unused, unwashed, and in original condition with tags and invoice.
Sarees and dhotis that are worn or tried on will not be accepted.
Customers must ship approved returns using India Post – Speed Post only.
For full details, please refer to our Refund & Exchange Policy.
6. Refunds
Refunds will be processed only when a replacement is not available.
Once the returned product is received and verified, refunds will be initiated to the original payment method within 8–15 working days.
Kaithari Kart reserves the right to reject any return that does not comply with our policy.
7. Pricing & Payments
All prices on KaithariKart.com are listed in INR and are inclusive of applicable taxes.
We accept secure payments through trusted gateways.
Prices are subject to change without prior notice; however, confirmed orders will not be affected.
8. Intellectual Property
All content on KaithariKart.com including product descriptions, images, logos, and designs are the intellectual property of Kaithari Kart or its store partners and may not be reproduced or used without prior written permission.
9. Limitation of Liability
Kaithari Kart and its partners shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to delays, losses, or delivery issues caused by third-party service providers.
10. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising shall be subject to the jurisdiction of courts in Kerala.
11. Contact Us
For questions, complaints, or assistance, please reach out to us at:
By continuing to use KaithariKart.com, you confirm that you have read, understood, and agreed to these Terms and Conditions.